Our "returns & refunds" policy applies for all orders. Please read this carefully prior placing your order. If you cannot accept our "return & refunds" policy, please do not place an order with us.  

 

CUSTOMER SATISFACTION

Our goal is to strive for the highest level of customer satisfaction, which is why we request that all our customers contact us first (comtalt@rosafaizzad.com), if they have a problem with their order.

 

RETURN & EXCHANGE POLICY

We accept returns and exchanges within 30 days from you receiving your order

If you are not satisfied with your purchase, please reach out to us first. Should we not be able to offer you a favourable solution, then simply fill out the return form, which we will send you and send the order back to us within 30 days.

If the problem is our responsibility (there's a quality issue) then we will offer you a full refund. Otherwise we will refund the full cost of the item - minus the shipping costs!

Please note that we do not currently offer free returns or exchanges, so any returns/exchanges are at buyers own expense.

 

TO BE ELIGIBLE FOR A REFUND OR EXCHANGE 

Returned items must be in the same condition you received it and in its original packaging.

Items returned must be:

  • Unworn/unused (you may try)

  • Clean and unwashed

  • Undamaged

  • Free of any smells of parfume/smoke, body odor etc.

  • With unbroken original hang tags

You are more than welcome to try on the clothes, but please be cautious and avoid getting makeup on the garment.

 

KEEP HANGTAGS ON

The items comes with a security hang tag: this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded.

We only accept your returned item if the hang tag is attached and the items comply with the above conditions.

We strongly recommend that you return items in its original packaging wrapped in plastic or paper to ensure the necessary protection during transit. The packaging box alone cannot withstand damage that may occure during handling/shipment. 

Return procedure:

 (Please always contact us first, so we can send you a return form)

KI fly follow these easy steps: 

  1. Pack the products you wish to return. Use the packaging in which you received your order wrapped in paper or plastic.

  2. It's important that you mark the package "Return to seller".

  3. Fill out the return form and enclose it in the shipment. This is very important in order for us to identify and process your refund correctly.

  4. Send the package to:

ROSA FAIZZAD 
VAT/CVR DK-39439433
Langeloekke NO.1
8381 Tilst
Denmark

 

Please note that the returned package must be sent directly to the address above as we are not able to pick up the package at any parcel shops.

We aim to process a refund within 10 working days of receiving the returned package.

Please note that we do not take responsibility for items lost when shipping back. We therefore strongly recommend for your own safety that you keep the postage receipt with the tracking number.

Packages must not be left outside by the shipping company, as this can result in damaged or lost packages.

We do not take responsibility for any lost packages. Please contact your shipping company. 

 

RETURN POLICY

Once your return has been received, we will thoroughly examine it and if it complies with our returns policy, you will receive a return confirmation on E-mail and we will process your refund as soon as possible.

We strongly advise all customers to check garments thoroughly upon delivery before removing any attached hangtags and before disposing of any original packaging.

 

DEFECTIVE ITEMS

We carefully check each item prior packing and shipping to ensure that the product is not defective or has a quality problem.

Should you however still find your garment to be defective, please inform us  by sending us an Email with photos of the defective garment as soon as possible and within 30 days of receiving your order.

We are committed to provide excellent customer satisfaction and will gladly strive our best to offer you a satisfactory solution.

Please note that color variation cannot be considered a quality issue, as color may vary from pictures due to lightning effects and different screen display settings. Also measurements are only meant as a guideline and are never 100% translatable to actual clothing measurements and are measured manually - hence 2-5 cm error margin should be tolerated. 

Please care for your items according to our specified wash/care instructions in order to make them last longer. 

 

REFUND

After we have received your returned items, you will be issued the appropriate refund minus the shipping costs. We aim to process your refund within 10 working days of receiving your parcel.

You will receive an E-mail as soon as your returned order has been processed and the amount refunded. The shipping fee will be deducted from your refund.

 

RECEIVING YOUR REFUND

After you have received the E-mail, please allow up to 10 working days for the refund to be credited to your account. The amount of time this takes will depend on your payment method, which bank or card issuer you have. Unfortunately, this delay is outside of our control.

PLEASE NOTE:

During sale periods refunds may take a little longer. However we aim to still manage refunds within 10 working days from receiving the parcel. 

Shipping as well as tax and duties are non-refundable to customers wishing to return purchased items.

For more questions please feel free to contact us