F.A.Q / Frequently Asked Questions

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

THE MAIN COLLECTION is our 1st. main collection consisting of modern classic designs which you can wear season after season.

These styles are available in multiple sizes/quantities - except 4 styles!

Chances are good that you’ll find something you like in your size as we have up to 6 sizes in some styles ranging from size XS-XXL.

Our EXCLUSIVE COLLECTION on the other hand consists of styles (test samples) which are only available in 1 piece and 1 size only. Very few are available in 2 sizes - but the styles are never completely identical in terms of design.

The styles in this collection range from size XS-M.

The EXCLUSIVE collection has been developed to test the market and to include our customers in the design, development and production of future collections.

Whichever designs are in high demand may be mass produced in future collections. So we would LOVE to hear your feedbacks. 

But for now, you’ll get to own & wear the first and only piece - especially for those of you who like having something that no one else has - at least for now.

Please note: Since the styles in this collection are test samples, some may not have labels such as wash/care, size or neck/brand label - for this we advice you to read our wash/care instructions.

Yes, should you by any reason not be able to submit your order through our website (problems with payment or shipping) please send us an E-mail at contact@rosafaizzad.com with the following info:

- Name of the dress, size & color

- Preferred payment method

- Shipping or pick up.

If your country is not listed in the list of countries that we ship to, feel free to send us an E-mail and we will try to see if there are other ways, that we can ship your order to you. 

We design all of our dresses. They are all custom-made & produced exclusively to us by our partnering manufacturers. 

We manage the entire design & production process. We also have a tailor/seamstress for smaller adjustments. 

For each style we want to produce; we form a comprehensive specification sheet containing:

1. All the technical measurement data for a paper pattern
2. A design sketch 
3. Fabric requirements; such as thickness, weight, features, texture etc. 
4. Exact color from sourced fabric color-cards 
5. Specified fitting seams
6. Workmanship/quality requirements
7. Trimming 
8. Size grading 
9. Fitting trial 2-3 times
10.Quality check

Only to name a few.

We do not buy anything off any wholesaler, which means that these exact styles are currently EXCLUSIVELY available for purchase through our website.

We are constantly working on developing new styles. Each style can take up to 4-7 month from product development to the finished product.

However, as many other businesses, our production has also been affected by the COVID-19. 

Please always read the care instruction label.

We do NOT recommend machine wash, tumble dry or high heat temperatures for delicate fabrics, as these can cause damage and deformation.

To make your garments last longer, we highly recommend hand wash in mild soap with similar colors, do not wring - instead hang/line to dry in shade and steam iron (or iron low) to get the most out of your purchased items and make them last longer. 

Since not two women are built the same, we are currently testing different fittings/silhouettes and lengths to find out which fit our customers prefer the most.

We offer up to 6 sizes (XS-XXL) in some styles, while others are only available in 1-3 sizes.

Please note that each store/brand carry their own customized size chart, so sizes can vary greatly between brands.

Our sizes XL/XXL are smaller than what you might be accustomed to and is equivalent to a European size 46-50. 

If you are like most women - between two sizes - we strongly recommend that you order the bigger size since most of our fabrics have very little stretch - unless stated otherwise. 

Please check the size charts before placing an order or contact us if you need help chooding your correct size. 

If you have questions about sizing we would be happy to assist you. Just send us an E-mail at contact@rosafaizzad.com with your bust, waist, hip and height measurements to us (in cm) and we will try our best to recommend a suitable size for you.

All our designs are currently available in very limited editions - especially the EXCLUSIVE Collection. So, if you've fallen in love with a dress, we highly recommend that you place your order as soon as possible before we run out of your favorite style in your size.

Some designs may be re-produced at a later time if in high demand.

You are also welcome to send us an E-mail at: contact@rosafaizzad.com or by using the contact form below and we will gladly check if there has been an exchange/return or re-stock.

Yes, we have a 30-day return/exchange policy. However please note that we DO NOT offer free return/shipping.

For more info please read our "Returns & Refund" policy page.

All orders will be shipped from Denmark, Tilst.

We are currently only selling online.

We have a small private showroom but it is not open for the public.

Order pick up can be arranged. Kindly always send us an E-mail first at: contact@rosafaizzad.com so we can check if/how/when we can arrange for you to come & pick up your order.

Orders that are received are usually processed & dispatched within 2 business days.

Afterwards the freight company may have a total transfer period of approximately 3-21 days depending on your address & customs.

Your package will be delivered to your home address or to the nearest carrier office.

When your order has been shipped, you will receive a delivery confirmation E-mail/text message with the relevant information and the possibility to track your order.

You will also receive an E-mail informing you where to pick up your parcel. If you have not received an E-mail from us regarding your order, kindly check your spam-folder.

Please feel free to contact us if you have any questions or concerns regarding your order.

We are sorry that our product failed to meet your expectations.

We strive for the highest level of customer service and satisfaction for every single order and would love to hear from you so that we can improve our products and services.

Please send us an E-mail at contact@rosafaizzad.com, where you explain the problem and include clear images of the product that shows the problem.

If after reviewing your case we find that it is in our responsibility, we will gladly offer you a satisfactory solution.

We believe in happy customers and our motto is "making a customer, not a sale".

That's great! You can apply using our form here: AFFILIATE/INFLUENCER program.

In order for us to process your application faster, please make sure to fill out & answer all questions in the form.

Once we have reviewed your application to see if it fits our needs, we will contact you as soon as possible.

Yes! We are ALWAYS in the lookout for model ambassadors to represent our brand. Both on the runways, events, shows and for catalog photoshoots.

-Between 165-180 cm tall 
-Size XS-L
-Experience is preferred

Please send us an E-mail at marketing@rosafaizzad.com and include:

1. At least 5 photos (full figure & close ups) 
2. Your height, bust/waist/hip measurements in cm
3. Your clothing/shoe size 
4. Your motivation for wanting to be a part of our model team 
4. Preferably also a link to your social media profile.

If after reviewing your application, we find that you may be a suitable fit for our brand, we will put you on our list of models and invite you in for a fitting trial & interview as soon as the next collection is ready.

Please send an Email to Rosa Faizzad at Rosa@rosafaizzad.com